Shipping policy

Processing time
All orders are handmade and packed with care. We ship orders promptly, and most orders arrive within 5–8 business days.

Shipping rates & delivery estimates
We offer flat-rate shipping of $10 on all orders within the United States. Estimated delivery is 5–8 business days from the date of purchase. Delivery times are estimates and may vary during new drops or peak periods.

Where we ship
We currently ship within the United States.

Order tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow it to your door.

Delayed, lost, or damaged orders
If your order has not arrived within the estimated window, or arrives damaged, please contact us at concierge@hiljanessence.com within 7 days of the expected delivery date and we will make it right.

Questions?
Reach us any time at concierge@hiljanessence.com — we reply within 24 hours.